From the Editor's Desk

Why Apology is a Critical Leadership Skill

They’re broad, vague, meaningless turns-of-phrase, lovingly crafted by armies of lawyers hired by corporate shareholders to clean up whatever mess was purposefully made by a business in an attempt to maximize profits while minimizing effort.

Announcing how serious something is—that’s a backhanded implication that the wrongdoing was actually just a misunderstanding of the company’s priorities—an offense that can be papered over just by stating the opposite.


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