This story is from July 14, 2016

Emirates wins best airline award

Emirates has been named the World’s best airline 2016 at the Skytrax World Airline Awards 2016. It also won the awards for World’s Best Inflight Entertainment and Best Airline in the Middle East.
Emirates wins best airline award
Representative image.
KOLKATA: Emirates has been named the World’s best airline 2016 at the Skytrax World Airline Awards 2016. It also won the awards for World’s Best Inflight Entertainment and Best Airline in the Middle East.
Based on results of the largest airline passenger satisfaction survey, the World’s Best Airline Awards are considered a global benchmark of airline excellence.
This year’s Skytrax awards were based on 19.2 million completed surveys covering 280 airlines, by customers hailing from over 104 countries. The Skytrax survey measures quality standards across 41 key performance indicators of front-line products and services in the airline industry.
This is the fourth time Emirates has won the top accolade since the airline awards were introduced 15 years ago. In all, Emirates has won 20 Skytrax World Airline Awards since 2001.
Tim Clark, president Emirates Airline, said, “We are honoured to be recognized by the prestigious Skytrax awards. Emirates has always put our customers at the heart of what we do, and we work hard to deliver the very best experience possible to our customers at every touchpoint, every day, all around the world. We constantly invest in our product and services, both on the ground and in the air. We listen carefully to our customers, and then relentlessly challenge ourselves to deliver and exceed expectations."
Commenting on the award, Edward Plaisted, CEO of Skytrax said: "This fourth World's Best Airline title for Emirates is a fantastic achievement and true testament to the airline’s popularity. To satisfy customers from such a wide and diverse passenger base is not an easy task, but Emirates continues to gain superlative feedback from customers for its product and service offering from the front to the back of the aircraft."
Over the past 12 months, Emirates has rolled out a number of new product and service investments, including the unveiling of a new B777-300ER business class seat; expanding its global Emirates Lounge network to 39 with the opening of new facilities in Cape Town; launching new children’s toys and activity kits both on board and in the lounges and new amenity kit bags for first and business class travellers, investing over $140 million in its wine programme for all cabin classes in 2015.
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About the Author
Subhro Niyogi

Subhro Niyogi is a Senior Assistant Editor at The Times of India, and his job responsibilities include reporting, editing and coordination of news and news features. His hobbies include photography, driving and reading.

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